Shipping to and from the service center is the customer's responsibility. This is standard practice for watch servicing, as the service center may need to inspect and diagnose the watch before determining the problem and the appropriate repair or service. If your watch is covered under warranty, Lorier will cover the cost of return shipping to you.
For international customers, any applicable duties, taxes, or brokerage fees are also the customer's responsibility. Depending on your location, having a qualified local watchmaker handle the repair may be a more cost-effective option.